Return & Refund Policy
We want you to be happy with your purchase. Please review your order carefully before placing it, especially the selected length, texture, colour, lace type, and cap size.
Custom Wigs
Because custom wigs are made specifically to your requested specifications, custom wigs are final sale and are not eligible for returns, exchanges, or refunds once production has started.
Ready-to-Wear Wigs
Unused ready-to-wear wigs may be eligible for a return within 7 days of delivery, provided that:
The wig has not been worn, washed, cut, dyed, bleached, or altered.
The lace has not been cut.
The wig is returned in its original condition and packaging.
All original tags and accessories are included.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue. We will review the request and, where applicable, offer a replacement or refund.
Refunds
Approved refunds will be issued to the original payment method. Shipping fees are generally non-refundable unless the item was incorrect, defective, or damaged due to an issue on our end.
Important
Please inspect your wig as soon as you receive it. Once a wig has been worn, altered, or customized, it may no longer qualify for a return or refund.
By placing an order, you acknowledge and agree to this Return & Refund Policy.
