Welcome to the Cans Beauty Frequently Asked Questions page! We are happy to help you find the perfect wig and learn more about our services. Explore helpful answers about our wigs, ordering, care, shipping, and more.
How do I care for my wig?
To keep your wig looking beautiful and lasting longer, gently detangle it before washing. Use sulfate-free shampoo and conditioner, avoid excessive heat, and allow it to air dry. Store your wig properly when not in use to maintain its style, softness, and quality.
Do you offer custom wig services?
Yes! We offer custom wig services tailored to your desired style, length, texture, and look. Let us create the perfect wig just for you!
We offer custom wig consultations, wig customization, glueless wig styling, and ready-to-ship wig services.
Most ready-to-ship orders are processed within 1–3 business days. Delivery times vary by destination, and tracking details are shared once your order ships.
To place an order, choose your wig or hair product, review the details and options, add it to your cart, and complete checkout. Enter your shipping and payment information carefully. You will receive an order confirmation by email after your payment is approved.
Yes. Custom wig services can include consultation, sizing, styling, and personalization. Submit a custom wig request so we can discuss your look.
We offer ready-to-ship wigs, custom and glueless wigs, bundles, wig consultations, customization, and styling support.
Custom wigs and hair products are final sale and cannot be returned or exchanged, except where required by law or for a verified manufacturing defect. Eligible non-custom items must be unworn, unwashed, and have uncut lace, with prior authorization. To report a verified defect, contact us within 7 days of delivery through the website contact form with your order number, a clear description, and well-lit photos of the full item, packaging, shipping label, and defect from multiple angles. Keep the item in its original condition while we review your request. Custom wig orders require a 50% non-refundable deposit, and cancellations are not allowed once production begins.