Experience the exceptional Cans Beauty standard through our collection of premium glueless units and superior extensions. We ask our valued customers to review these guidelines to ensure a smooth and professional shopping experience.

1. Order Processing Protocols

Following payment confirmation, every order is managed with care. Regular inventory and ready-to-wear pieces ship in 1–3 business days. Handcrafted custom units require a specialized 10–15 business day production timeline. Please note that business days exclude weekends and holidays. During high-demand periods, fulfillment may be extended; we will communicate any major shifts. Verify your mailing address carefully before checkout.

2. Order Confirmation

Upon successfully placing your order, you will receive an automated confirmation via email. We strongly advise you to instantly review the message to verify your selected items, delivery address, and chosen shipping method. Should you identify any discrepancies or errors, please contact our support team immediately to rectify the information before processing begins.

3. Logistics and Shipping

We prioritize efficient delivery of your luxury hair. We offer international shipping to our global customer using elite carriers like FedEx, UPS, and DHL. Please be advised that delivery timeframes and shipping fees vary based on the country of destination. Additionally, all applicable customs duties, import taxes, and local fees are the sole responsibility of the customer. Tracking information is sent once your order departs. While Cans Beauty is not liable for carrier delays or customs seizures, we will support you in tracking your parcel. Ensure your delivery location is secure; reshipping due to address errors incurs additional fees.

4. Return and Exchange Terms

To maintain the highest hygiene standards, all custom wigs and hair products are strictly non-refundable and non-returnable. This final sale policy applies to all orders unless a return is mandated by law or in the specific case of a verified manufacturing defect. For eligible non-custom items, products must be in their original condition—unworn, unwashed, and with uncut lace—and require prior authorization. Report any verified defects with photographic evidence immediately upon receipt.

5. Preordering Guidelines

Our preorder system lets you claim high-demand styles before they arrive in stock. These items involve a longer lead time than our immediate catalog. Delivery estimates for preorders are subject to change based on global shipping patterns. Full payment secures your reservation. Combined orders containing both preorder and stock items will ship together once all pieces are ready.

6. Custom Unit Specifications

Our exclusive wigs are built to your unique measurements. It is the customer's responsibility to provide accurate head sizing and lace preferences. These bespoke creations require 10–15 business days for completion. Custom wig orders require a 50% non-refundable deposit before production begins, with the remaining balance due before shipping. No changes can be made once crafting begins. Please note that digital displays may slightly alter the perceived color of the hair.

7. Custom Wig Measurements & Customer Responsibility

customers are strictly required to provide precise head measurements and comprehensive customization details when placing an order. It is your sole responsibility to ensure all submitted sizing, preferences, and specifications are accurate. Custom wig orders require a 50% non-refundable deposit before production begins, with the remaining balance due before shipping. Cans Beauty shall not be held liable for any fit issues, comfort complaints, or style discrepancies resulting from incorrect or missing information provided by the customer. Please double-check all metrics before submission.

8. Order Cancellation Policy

Contact our support team immediately if you wish to cancel an order. We cannot stop the shipment of ready-to-ship items once they reach fulfillment. Custom orders are ineligible for cancellation after the 10–15 business day crafting window has started. Approved refunds will be issued to your original payment method.

9. Visual Accuracy

We aim for the highest level of detail in our product photography and descriptions. Note that device screen settings can impact color representation. We recommend a thorough review of all product specifications before you finalize your purchase.

10. Information Security

Protecting your data is fundamental to our service. We collect only essential details, such as shipping addresses and names, to fulfill your order. Your transactions are processed through encrypted, secure gateways, and we never store your full credit card information.

11. Service Agreement

Completing a purchase with Cans Beauty indicates your full acceptance of these store policies. We maintain the right to update our shipping rates, pricing, and terms without prior notice. All sales are subject to stock availability and secure payment verification. We are committed to excellence in every interaction.

12. Customer Care

For inquiries about your custom order status or shipping updates, please reach out via our website contact form. Providing your order number helps us assist you more efficiently. Thank you for trusting Cans Beauty for your hair journey.

13. Disclaimer of Liability

Cans Beauty is not responsible for improper installation, misuse, damage caused by chemical or heat treatments, or results that differ from customer expectations due to personal styling choices. Nothing in this policy removes or limits any rights customers may have under applicable consumer protection laws.